Add, edit and remove Special hours with POSync

Special hours override your regular menu hours for the dates you select and sync those changes to your supported delivery partners. With Special hours, you can:

• Adjust your opening and closing times for specific dates.
• Close your online ordering menus for a single day or date range.
• Schedule a temporary closure during part of the day.
• Edit or remove previously scheduled Special hours.

Before you begin

This article applies to venues using POSync. If your venue uses Doshii Managed Menus, refer to the Doshii Managed Menus version of this guide. Special hours are currently:

• Available for Uber Eats and DoorDash only.
• Supported for venues using a single menu.
• Not currently supported for timed menus or Virtual Brands.

Important: All trading hours configured in Doshii override the hours set directly in Uber Eats and DoorDash. To avoid conflicting schedules, manage your online ordering hours in Doshii only rather than updating them separately in your delivery apps.

How to add Special hours Step 1 — Open Menu hours

1. Log in to Doshii Connect.
2. Select your venue.
3. From the left-hand menu, select Menu hours.
4. Select the Special hours tab.

Step 2 — Add Special hours

Select + Add Special hours to open the scheduling panel.

Step 3 — Select your date or date range

Under Type, choose how you'd like to schedule your Special hours:

• Single Date - Set Special hours for one specific day.
• Date Range - Apply Special hours across multiple consecutive days.

Select your preferred option and enter the date or date range you'd like to update.

Step 4 — Configure your Special Hours

Option A — Adjust your trading hours

Under Schedule dates and times, enter your preferred Open time and Close time. If your venue needs to temporarily close during part of the day, select + Add hours to create an additional trading period. This can be useful if you need to pause online ordering for a private event, venue maintenance, a staff training session or another one-off closure.

Example Your venue is normally open from 9:00 am to 5:00 pm, but online ordering won't be available between 12:00 pm and 2:00 pm due to a private event. You could schedule:

Online ordering would automatically pause between 12:00 pm and 2:00 pm on the selected date.

Option B — Close online ordering for the day

If your venue won't be accepting online orders on the selected date, select Closed all day. When this option is selected, you won't need to enter opening or closing times.

Step 6 — Save your Special hours

After confirming your dates and trading hours are correct, select Save. A confirmation message will appear and your scheduled Special hours will be displayed on the Special hours page.

Verify your Special hours

To confirm your Special hours have been saved successfully:

1. Return to the Special hours page.
2. Locate your scheduled entry.
3. Confirm the dates, times and closure settings are correct.

How to edit Special hours

Step 1 — Find your scheduled Special hours

Navigate to Menu hours → Special hours. Locate the Special hours entry you want to update.

Step 2 — Edit your Special hours

Select the pencil icon beside the relevant entry. From here, you can:

• Update the date or date range.
• Change trading hours.
• Enable or remove a full-day closure.
• Select + Add hours to create an additional trading period.
• Select the trash icon beside an opening period to remove it.

Step 3 — Save your changes

Once you're happy with your changes, select Update. A confirmation message will appear to let you know your Special hours have been updated.

How to remove Special hours

Step 1 — Find your scheduled Special hours

Navigate to Menu hours → Special hours. Locate the Special hours entry you want to remove.

Step 2 — Remove your Special hours

Select the trash icon beside the relevant entry. If prompted, confirm the removal. Once removed, your regular menu hours will apply to the selected dates again.

How to view upcoming Special hours

When you have Special hours scheduled within the next 7 days, a blue notification banner appears on the Menus and Menu hours pages. The banner displays a summary of your upcoming Special hours, making it easy to review upcoming changes to your trading schedule.

To review or update your scheduled hours, select Manage menu hours.

Note: The banner only displays Special hours scheduled within the next 7 days. To view Special hours scheduled further in advance, navigate to Menu hours → Special hours.

Troubleshooting

My Special hours aren't appearing in Uber Eats or DoorDash

Check that:

• The Special hours entry has been saved successfully.
• The correct dates and times have been entered.
• Your venue uses a single menu.
• The delivery partner is Uber Eats or DoorDash.

If the issue persists, contact Doshii Support.

I can't see the Special hours tab

Special hours are only available for supported venues and delivery partners. If you believe your venue should have access to Special hours but the tab isn't available, contact Doshii Support.

My regular menu hours are still showing

Special hours only apply to the specific dates you've scheduled. Outside those dates, your regular menu hours will continue to apply automatically.

Need help?

If your Special hours aren't appearing as expected in Uber Eats or DoorDash, first verify that the correct dates and times have been saved in Doshii Connect.

Remember that trading hours configured in Doshii override any hours configured directly in your delivery apps.

If you need further assistance, contact the Doshii Support team and we'll be happy to help.