Add, edit and remove Special hours with Doshii Managed Menus

Special hours override your regular menu hours for the dates you select and sync those changes to your supported delivery partners. With Special hours, you can:

• Adjust your opening and closing times for specific dates.
• Close your online ordering menus for a single day or date range.
• Schedule a temporary closure during part of the day.
• Edit or remove previously scheduled Special hours.

Before you begin

This article applies to venues using Doshii Managed Menus. 

If your venue uses POSync, refer to Add, edit and remove Special hours with POSync.

Special hours are currently:

• Available for Uber Eats and DoorDash only.
• Supported for venues using a single menu.
• Not currently supported for timed menus or Virtual Brands.

Important: All trading hours configured in Doshii override the hours set directly in Uber Eats and DoorDash. To avoid conflicting schedules, manage your online ordering hours in Doshii only rather than updating them separately in your delivery apps.

How to add Special hours

Step 1 — Open Special hours

1. Log in to Doshii Connect.
2. Select your venue.
3. From the left-hand menu, select Special hours.

Step 2 — Add Special hours

Select + Add Special hours to open the scheduling panel.

Step 3 — Select your date or date range

Under Type, choose how you'd like to schedule your Special hours:

• Single Date – Set Special hours for one specific day.
• Date Range – Apply Special hours across multiple consecutive days.

Select your preferred option and enter the date or date range you'd like to update.

Step 4 — Configure your Special hours

Choose how you'd like online ordering to operate on the selected date or dates.

Option A — Adjust your trading hours

Under Schedule dates and times, enter your preferred Open time and Close time.

If you need to temporarily pause online ordering during the day, select + Add hours to create an additional trading period.

This can be useful for one-off closures such as a private function, venue maintenance or a special event.

Option B — Close online ordering for the day

Select Closed all day if your venue won't be accepting online orders on the selected date or dates. When this option is selected, you won't need to enter opening or closing times.

Step 5 — Save your Special hours

After confirming your settings are correct, select Save.

A confirmation message will appear and your scheduled Special hours will be displayed on the Special hours page.

Verify your Special hours

To confirm your Special hours have been saved successfully:

1. Return to the Special hours page.
2. Locate your scheduled entry.
3. Confirm the dates, times and closure settings are correct.

How to edit Special hours

Step 1 — Find your scheduled Special hours

Navigate to Special hours. Locate the Special hours entry you want to update.

Step 2 — Edit your Special hours

Select the pencil icon beside the relevant entry. From here, you can:

• Update the date or date range.
• Change trading hours.
• Enable or remove a full-day closure.
• Select + Add hours to create an additional trading period.
• Select the trash icon beside an opening period to remove it.

Step 3 — Save your changes

Once you're happy with your changes, select Update. A confirmation message will appear to let you know your Special hours have been updated.

How to remove Special hours

Step 1 — Find your scheduled Special hours

Navigate to Special hours. Locate the Special hours entry you want to remove.

Step 2 — Remove your Special hours

Select the trash icon beside the relevant entry. If prompted, confirm the removal. Once removed, your regular menu hours will apply to the selected dates again.

How to view upcoming Special hours

When you have Special hours scheduled within the next 7 days, a blue notification banner appears on the Menus and Special hours pages.

The banner displays a summary of your upcoming Special hours, making it easy to review upcoming changes to your trading schedule.

To review or update your scheduled hours, select Manage menu hours.

Note: The banner only displays Special hours scheduled within the next 7 days. To view Special hours scheduled further in advance, navigate to Special hours.

Troubleshooting

My Special hours aren't appearing in Uber Eats or DoorDash

Check that:

• The Special hours entry has been saved successfully.
• The correct dates and times have been entered.
• Your venue uses a single menu.
• The delivery partner is Uber Eats or DoorDash.

If the issue persists, contact Doshii Support.

I can't see the Special hours page

Special hours are only available for supported venues and delivery partners. If you believe your venue should have access to Special hours but the page isn't available, contact Doshii Support.

My regular menu hours are still showing

Special hours only apply to the specific dates you've scheduled. Outside those dates, your regular menu hours will continue to apply automatically.

Need help?

If your Special hours aren't appearing as expected in Uber Eats or DoorDash, first verify that the correct dates and times have been saved in Doshii Connect.

Remember that trading hours configured in Doshii override any hours configured directly in your delivery apps.

If you need further assistance, contact the Doshii Support team and we'll be happy to help.